Design Director Felipe Gomez

Performance and result-driven professional with 15+ years of progressive experience business development, social media engagement, graphic design, public relations, sales and marketing, purchasing, and customer service. Highly organized, independent and efficient in fast-paced multitasking environments; able to manage multiple responsibilities and prioritize effectively to accomplish objectives. Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, turn ideas into logical strategies, and implement systems that optimize productivity and increase bottom line.

SKILLS HIGHLIGHTS

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? Bilingual – Spanish and English; proficient interpersonal communicator who is adept at speaking effectively, writing concisely, as well as negotiating, expressing, interpreting knowledge and ideas.

? Exhibit expertise in growing and engaging audiences through social media channels such as Facebook, Instagram, Twitter, Snap chat, YouTube.

? Proficient in Microsoft Office COI, PHOTOSHOP, ILLUSTRATOR, Page Maker, Internet Explorer, Corel Draw, Windows OS, MICROS, Dreamweaver, HTML WordPress, Joomla,

? Highly skilled in managing PBX systems.

? Ability to use analytical thinking, social listening and extensive experience in corporate and retail.

? Outstanding leadership, motivational, and time management skill with attention to details.

? Strong interpersonal skills with ability to work with various personalities and adapt to work styles.

PROFESSIONAL EXPERIENCE

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Graphic Designer and Marketing Manager                           March 2010 – Present

Andragogy International Inc., North Miami Florida USA

? Implement strategy and design for marketing and social media campaign such as Google ads, promotions, posters and web site maintenance.

? Accurately prepare reports as required to measure business progress in sales department.

? Utilize social media to increase user engagement, enhance brand awareness and attract new customer base.

? Collaborate and maintain close relationships with clients to achieve the best possible business goals.

? Administer company branding via social media sites: Facebook, Twitter, Instagram etc.

? Perform administrative duties such as shipping documentation, consulate and authentication of graduate documents, bookkeeping, VOIP phones order set up and management, LAN Managing and Setup.

? Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude

Food & Beverage Sales Department Intern.                                              Jan. 2009 – Jan. 2010

Hilton Fort Lauderdale Airport, Florida USA

? Utilized well-defined goal in performing administrative duties, including organizing schedules for workers, kitchen supplies, office inventory and sales calls.

? Provided executive support to the executive team in developing marketing strategy for organization development

? Courteously listened to client/customer inquiries and analyzed problems to offer prompt resolutions to sustain client/customer loyalty and business.

Sales & Purchasing Graphic Design Assistant (Freelance)                                                   March 2005 – Dec. 2009

Comercializadora de soluciones prácticas, S.A. DE C.V

? Managed and oversaw poster designs, POPS, logos, promotional material for restaurants, law offices, corporate identity and organizing events in Mexico City.

? Purchased and managed computer equipment from different suppliers and resold it to generate profit for the company.

Traffic, shipping and office assistant                 June 2005 – Feb. 2006

Agencia Aduanera De América S.A C.V.

? Developed Schlumberger account in a timely manner while getting all merchandise out of customs.

? Improved and sustained relationship with our client in Germany for bargain price and fastest shipping.

? Tracked orders and filed out all the legal forms, collaboratively worked with team member to release shipping from customs.

? Provided company special attention and information as an implant in headquarters in Mexico City.

Leader Project Assistant               June 2003 – March 2005

Asociación De Ingenieros Petroleros De México, A.C

? Coordinated and designed posters, flyers for events and conventions in different parts of Mexico.

? Redesigned monthly magazine and all warning signs in buildings.

? Established procedures for ensuring accurate coordination of schedules and meetings which increased productivity and reduced overtime.

Marketing and Sales Staff, Part Time Job                                                            May 2000 – Jan. 2002

Sony Vaio México.

? Trained and developed how to operate Sony exclusive software.

? Utilized excellent communication skill to negotiate with managers of different stores such as Office Depot, Office Max, Costco, Sears, Liverpool, El Palacio de Hierro in other to exhibit product, new promotions, POP, Sony events organization, staff marketing.

? Participated in sales of updated Vaio as a whole new brand in computers and solutions for their needs.

? Achieved positioning of Sony VAIO as one of the TOP brands in the market, giving our customers reasons and trust Sony as a computer developer.

EDUCATION

ATLANTIC   INTERNATIONAL UNIVERSITY; 2010 -2013

Master’s in Business and Marketing

UNIVERSIDAD DEL VALLE DE MÉXICO (UVM); 2001 – 2006

Bachelor of International Business

CENTRO DE ESTUDIOS LOMAS. 1997 – 2000

Bachelor in Graphic Design

Telecommunications:

Accomplished telecommunications professional practiced in all aspects of design, installation, and support of Voip ,voice, data transmission, switching  public technologies and noc management.

Professional Summary:

An executive with tested success in restructuring and develop businesses in the Telecommunications segment, design, Installation, O&M (operation and maintenance) of the systems of telecommunications with the skill of the experience and the knowledge.

– A talent creating, optimizing the systems of telecommunications.

– A results-oriented manager who exhibits a unique blend of creative strategic thinking combined with a set of high impact technical skills.

– Titled Electronic Engineering, Electronic Engineering bachelor in university of Peru, post degree in Telecommunication, Electronic Industry of Italy, post degree Telecommunication Engineering in Peru and Master of Telecommunication USA.

Areas of Skill:

– Management & Installation (NOC), VoIP, call center (Asterisk, Linux). (LAN, WAN) (Networking) (Support of office) (VPN) (server, windows 10, windows 2012R2, office pro 2016) (Virtual Machine VMware) (Session Border Controler Sangoma) (firewall SonicWall) (FTP)

– Management & Installation SSW (voipswitch), Pinless Platform and Inconcert (call Center) all traffic SIP protocol, Trixbox PBX (Installation and setup).

– Management & Installation (NOC), VoIP (Cisco),(SS7), National and International Switching (PSTN Ericsson & Siemens) .

– Installation, evaluation and administration of the platforms of fraud (TRP ECTEL) in international calls, commuted  , SS7 Protocol and of VoiP.

– Installation, evaluation and administration of the platforms of prepaid cards in international calls, (Cisco Mind)  commuted and of VoIP.

– Construction, designs, operation, auditory, manufacture of projects, and (corrective preventive)   maintenance of the outside plant telephone.

– It puts into practice strategic alliances with strategic business.

– Perfecting the distribution and localizations of international traffic.

– The analysis of cost in the Local, National and International traffic.

– Redesigns of the central switching and of VoIp for Local, National and International traffic.

– Testing and networking technologies teams in a 24x7x365 operation.

– Design of new services of telecommunications

Professional Experience:

Oct 2013 – Present

AIU – Atlantic International University

– Telecom. Director UNIDES Inc.

– I.T., NOC & MIS Engineer

– Supervision 24x7x365 of the operation and maintenance of the Softswitch Voipswitch, Call Center, Trixbox PBX(asterisk), Router, Firewall and Servers (windows 2012R, 2008.

Jun 2012 – Oct 2013

Outsourcing IT

– Application development, application hosting, application maintenance, data center operations, database administration, desktop support, disaster recovery services, help desk services, IT security, network operations (24x7x365)

Corporate American Solution

2009 – Jun 2012

Cascorporate, Hola Maria & CASTelecom.

– I.T. ,NOC & MIS. Manager (SSW, Platform Call center, Hola Maria (Pinless))

– Supervision 24x7x365 of the operation and maintenance of the two Softswitch VOIPSWITCH, Call Center Inconcert ,Trixbox PBX, Router, Gateway and Pinless Servers .

– Designs, construction, operation and maintenance, fiber optic between call center office.

2008 – 2009 

Bueno Marketing Group

– I.T. MSI. Director (VoIP,Call center, Universal & Skipfon)

2006 – 2008

Services and sales of Network, Miami, Florida USA.

– Services (repair and setup) and sales of Lan networks

2003 – 2006

FIBERCOPPER SAC, Lima Peru

– Telecommunication Consultant.

– Services and sales of Telecommunication platforms

1999 – 2003

TELEFONICA – Lima, Peru

– Noc Manager International responsibility, Dpto. Commutation Lima I Ger. OMRS ( management of maintenance   operation  NET and SERVICES ).

– Supervision 24x7x365 of the operation and maintenance of the two Switching AXE Ericsson GT63 Intal2 and Intal3 (Trunk International SS7 and National SS7,SSP IN, VPN links).

– Supervision 24x7x365 of the operation and maintenance of the platform VoIP CISCO     (GW, SLT, ROUTER, SW, PGW, GK, SUN Netra,Etc).

– Supervision 24x7x365 of the operation and maintenance of the fraud platform TRP ECTEL

– Supervision 24x7x365 of the operation and maintenance of the calling card platform CISCO/MIND.

– Traffic International test and analysis.

– Test International SS7 Signaling (ISUP INTERNATIONAL), R2, C5 and ISDN signaling.

– Test National SS7 Signaling (ISUP NATIONAL) and R2 Signaling.

– Test International SS7  ERICSSON and SIEMENS Vs CISCO  (ISUP INTERNATIONAL),

1994 – 1999

TELEFONICA – Lima, Peru

– Analyst I, Dpto. International commutation CCIN (Center Commutation International National).

– Operation and maintenance 24x7x365 of the two switching International and  National of ENTEL PERU. Digital technology, AXE Ericsson (SA 19.7) (trunk National, Trunk International) and Siemens (EWSD) (trunk international, trunk National, PSTN, operator International and National, PSTN remote).

– Test International SS7 Signaling (ISUP INTERNATIONAL), R2 and C5 signaling.

– Test National SS7 Signaling (ISUP NATIONAL) and R2 Signaling.

1993 – 1994

ENTEL PERU, Lima Peru (NATIONAL TELECOMUNICATIONS COMPANY OF PERU)

– Professional III, Dpto. International commutation CCIN (Center Commutation International National)

– Operation and maintenance 24x7x365 of the one switching International and  National of ENTEL   PERU. Digital technology, Siemens (EWSD) (trunk international, trunk National, operator   International and National, PSTN local and remote).

– Test International R2 Signaling, C5 signaling.

– Test National R2 Signaling.

1984 – 1993

ENTEL PERU, Lima Peru (NATIONAL TELECOMUNICATIONS COMPANY OF PERU)

– Professional IV, Dpto. Engineering from Outside Plants Telephone.

– Designs, construction, operation, auditory and maintenance ( preventive corrective ) of the Outside Plant telephone in CUZCO, AYACUCHO, HUANCAYO, HUANCAVELICA, ICA, PIURA, TRUJILLO,CAJAMARCA, TUMBES, PIURA, CHICLAYO, TACNA. Elaboration of projects from the outside plant telephone.

Education:

1977 – 1982 Titled in Electronic Engineering (U.P. Ricardo Palma)

Specialty in Electronics and Telecommunications.

1982 Post Degree in Engineering of Telecommunications INICTEL (National Institute of Investigation and Telecommunications).

1983 – 1984 Post degree in Electronic Industrial, ITI MONTANI FERMO ITALY.

2014 – 2016 Master of Telecommunication, Atlantic International University

Complementary Information:

– Languages of Programming:   Language C, Visual Fox pro, mysql.

– Software in Windows : Excel, Word, Power Point, Access Operating Systems: Windows, MS-DOS, Windows ce., windows 10, windows server 2008, windows 2010 R2 and Skype for Business Setup and management.

– Software: VMware, Asterisk, SBC sangoma. and Voipswitch

– Firewall: Sonicwall NSA4600 y TZ400

– Networks: X25, TCP/IP, LAN ,WAN,FR,ATM .

– Design, Operation, Maintenance and Auditory of Outside Plant and Telephone Internal Plant.

Certifications and Training:

TELEFONICA OR&M AXE Intermediate 17/09/200 180hrs

TELEFONICA Dimensionamiento of Nodos Central AXE 01/01/1998 40hrs

TELEFONICA Señalización Nº7 AXE 20/07/1998 40hrs

TELEFONICA IOG11 Advanced 17/08/1998 40hrs

TELEFONICA Adaptation to the S.A. 19.7 AXE 19/10/1998 80hrs

TELEFONICA Adaptation to the S.A.  24.5 BAS AVZ 03/05/1999 120hrs

TELEFONICA CCITT#7 Basic and CCITT#7 OR&M R I. 02/06/1999 40hrs

TELEFONICA Basic Concepts NI. 07/02/2000 30hrs

TELEFONICA Signaling SS7 and Synchronism AXE 20/03/2000 54hrs

TELEFONICA XV Electronic 28/03/2000 4hrs

TELEFONICA Dates Networking 16/04/2001 112hrs

TELEFONICA Software AXE 01/01/1998 40hrs

TELEFONICA O&M AXE Intermediate 25/06/2001 180hrs

TELEFONICA Overview Networks of new Generation 05/07/2001 60hrs

TELEFONICA Señalización Nº7 AXE 01/01/1998 40hrs

TELEFONICA Monitor Señalización SS7 Access 7 10/09/2001 40hrs

TELEFONICA Actions of Emergency AXE 01/01/1998 60hrs

TELEFONICA Siemens 01/01/1998 40hrs

TELEFONICA Adaptation to the GT63 27/08/2001 40hrs

TELEFONICA APZ 212 30 / IOG20 20/08/2001 40hrs

Ericsson Software AXE (MSX AXE) 03/03/1997 320hrs

Ericsson Statistical Applied 10/06/1996 40hrs

Ericsson Dimensionamiento of nodos 01/07/1996 96hrs

Ericsson ISDN AXE 17/10/1996 40hrs

Ericsson Actions of Emergency 31/10/1996 32hrs

TELEFONICA Oper. And Mant. AXE 24/03/1995 160hrs

Ericsson CCS-C7-AXE+R2 20/12/1998 40hrs

TELEFONICA NGN (New Generation Netw.)(Lucent) 02/05/2001 100hrs

ESAN (School Of Administrac.) Negociacion 01/08/2000 40hrs

Telematic Microsoft Access V 7.0 04/09/1998 30hrs

Telematic ICDN (CISCO) 10/12/2001 52hrs

Telematic H323 (CISCO) 07/01/2002 24hrs

International Courses:

February 2001

VoIP (Voice over Internet Protocol) Developed by ECI Telecom.

Tampa Florida

Conferences:

– International Annual Conference Of ECI Telecom VoIP, Telephone Fraud, Fraud VoIP, Wireless phone System, DWDM, etc. in TEL AVIV ISRAEL (July Developed 2000)

– International Conference of ECTEL telephone Telecommunications Fraud and Fraud Voip Prague, Czech REPUBLIC (July 2001)

– Conference NETWORKERS CISCO SYSTEMS SOLUTIONS Cisco in the world of Internet.  SAO PABLO Brazil, (Nov.  2001)

Telecommunications Trainer:

Professor for TELEFONICA OF THE PERU in the following courses:

– Signaling Nro 7.

– Signaling Nro 7 applied in central Axe.

– Synchronism.

– Trees of analysis and Routing (central base of data axe).

– Monitoring and detection of failures in signaling Nro 7.

– Introduction to the TCP/IP.

Citizenship:

American.

Languages:

Spanish (Native), English and Italian.

Nadeem Awan is the Chief Programming Officer at Atlantic International University in Honolulu, Hawaii, where he leads the IT department in developing and managing the university’s digital infrastructure. With a strong focus on programming and system innovation, Nadeem plays a key role in enhancing the university’s technology ecosystem, ensuring that both academic and administrative systems run seamlessly. His expertise in programming and systems architecture allows him to oversee complex technical projects and implement cutting-edge solutions that support the university’s mission of accessible, global education.

A dedicated professional with a passion for technology and learning, Nadeem is committed to fostering an environment of growth and collaboration. By continuously aligning technological advancements with the needs of students, faculty, and staff, he contributes significantly to the university’s educational impact. His approach combines strategic vision with a hands-on dedication to improving user experiences, driving Atlantic International University’s technology forward in support of a transformative learning journey.

Chris is a consultant for Atlantic International University. His help and hard work, makes it possible for us to provide excellent online services to our students around the world. He is a very important member of our team and contributor to the excellence that AIU has achieved over the years and will continue attaining. 

Education/ Special Training:

            1990-1994 Barry University

            Miami, Fl

            Bachelor of Science

            Major: Marketing

            1996-1998 Barry University

            Miami, Fl

            MBA

            Major: Management of Information Systems

Languages:

            English: Good writing / Good conversation /

Work/Volunteer Experience:

            1999-Present Digimax ISP

            Miami, Fl

            IT Director

            1997-1999 World Wide Institute

            Senior Systems Administrator for International offices

            1995-1998 Barry University

            Systems Administrator

            Computer Labs Supervisor

            Barry University

            Guest Instructor for Special Training

Main Clients

            2007-Present Service Works Inc

            2007-Present Intermed GP

2006-2007 Superior Imaging

2005-Present Imagine Networks Inc.

2005-2007 Samuel Spencer Bloom

2005-Present Opium Garden

2004-Present St Francis Xavier School

2004-Present Dynamic

2003-Present High Tide Marine

2000 – Present Atlantic International University

            2001-Present ACCUMED Data Management

Giovanni Castillo serves as an IT Support specialist at Atlantic International University in Honolulu, Hawaii. With a strong background in technical troubleshooting and system maintenance, Giovanni ensures that the university’s digital infrastructure operates smoothly for students, faculty, and staff. His role involves diagnosing and resolving technical issues, providing hands-on support for a range of software and hardware needs, and ensuring seamless user experiences across the university’s online platforms. Giovanni’s dedication to quick, effective solutions helps create a dependable learning environment for the AIU community.

Joseph is one of our IT and Technology Support at AIU. He is a high-energy person with a no excuses attitude that is up to any task, which makes him a great fit as part of our staff.

Daritza Ysla is the IT Coordinator and Human Resources Specialist at Atlantic International University, based in the vibrant city of Honolulu, Hawaii. With a dynamic role that bridges technical management and human resources, Daritza ensures seamless coordination between the university’s digital systems and its diverse community of staff and students. Her expertise in IT administration and problem-solving is integral to maintaining a productive and technologically forward environment, while her focus on HR allows her to cultivate a positive workplace culture that fosters growth and inclusivity.

Beyond her professional responsibilities, Daritza is deeply committed to supporting the educational mission of Atlantic International University. She thrives in a setting that encourages continuous learning and development, both for herself and her colleagues. Her unique blend of technical and interpersonal skills enables her to address complex challenges efficiently while keeping the university’s people-centric values at the forefront.

Joy has acquired his Bachelor of Science in Information Technology(BSc(IT)) from Kuvempu University(Karnataka).
He is Experienced Website Developer with a demonstrated history of working in the computer software industry. Skilledin SQL, PHP, C++, XHTML, and jQuery. Strong media and communication professional with a Bachelor’s degreefocused in Information Technology from Bsc IT.
When he is not working I usually spend his time playing with his Kitten ‘Lucy’.

Experience

WordPress Developer – Atlantic International University  – Dec 2023 to Present
As a WordPress Developer at Atlantic International University, I am responsible for managing and maintaining the university’s website. My role involves updating web pages, developing custom plugins tailored to the institution’s needs, and integrating external API data to ensure seamless and accurate presentation on the frontend. My work ensures the website remains dynamic, user-friendly, and responsive to the university’s evolving requirements.

Software Programmer – ByteME Technologies LLP  – Jun 2022 – Dec 2023
During my tenure as a WordPress Developer at ByteMe Technology, I was entrusted with the responsibility of enhancing and optimizing the functionality of WordPress websites. My role was dynamic, involving the development of custom plugins, implementing custom functions, and ensuring seamless integration with CleverTap for effective marketing automation. Here’s a detailed overview of my key responsibilities:

• Custom Plugin Development
• Custom Function Creation
• Jira Ticket Management
• CleverTap Integration
• Code Quality and Optimization
• Problem Solving

IT Support Technician – Studio98 – Sep 2017 – May 2022
As a Website Support Specialist at Studio98, I was part of the remote support team responsible for resolving customer complaints and queries related to WordPress websites. My role involved troubleshooting and fixing issues assigned by my manager, ensuring that client websites remained functional, secure, and up-to-date. My work contributed to maintaining high levels of customer satisfaction by promptly addressing and resolving a wide range of technical issues across various WordPress sites.

Website Developer – MDS Onilne – Apr 2013 – Sep 2017
As a Website Developer at MDS Online from 2013 to 2017, I worked extensively with platforms including WordPress, PHP, Magento, Drupal, and Joomla. I was responsible for setting up and managing email campaigns using Mailchimp, AWeber, and Constant Contact. This role allowed me to develop strong client communication skills, helping me understand and implement their preferred website features and design elements effectively.

Junior Web Developer – Flugelsoft Group of Companies – Feb 2011 – Jan 2013
I began my website development career at Flugelsoft as a Junior Website Developer, where I gained foundational skills in web development. I learned to set up websites locally using XAMPP and upload them to live servers using FileZilla. Under the guidance of my senior, I acquired hands-on experience with contemporary CMS platforms including WordPress, Drupal, Joomla, and Magento.

Education

Bachelor’s degree, Information Technology (Bsc IT)
2008 – 2011